Automatic emails Premium
This feature is part of the Premium plan.
Automatic email is a Premium feature: Attendlr emails your students from your templates, in your name, at three events. After the first session (welcome), when a pass is used up, and the monthly reminder about the previous month's unpaid sessions. For each template you decide whether we ask you first or it goes out by itself.
To turn it on:
- Open Settings.
- Tap the Automatic email row.
- Turn on Enable automatic emails. Your profile needs a name for this: the emails are sent in your name, via Attendlr.
- Go to Settings, Message templates and open the template.
- Under Automatic sending, pick an event.
- Pick the sending mode: Ask me first or Send automatically.
- Save the template.
Of the ready-made templates, Welcome message, Pass used up and Monthly unpaid sessions reminder are already linked to their events, in Ask me first mode. One template per event. You can narrow the event too: only after certain class types, or only to students carrying one of the chosen tags.
In Ask me first mode you get a suggestion in your notifications after the event, with Send and Skip buttons. On the Settings, Automatic email, Email sends screen you can open a waiting email and edit its text (that one email only, the template stays), schedule it with Send later, or skip it. A suggestion left undecided for seven days is dropped.
When it goes out: the welcome at 8 pm on the day of the first session, the pass-used-up email at 9 am the next morning. Per template you can set a fixed hour or a number of hours after the session. The monthly reminder goes at 9 am on the day set in Settings. Nothing goes out between 9 pm and 8 am; anything due then goes at 8 am.
You get a copy of every email at your copy and reply address, marked Copy, and students' replies arrive at the same address. By default it is your login email. If you set another one, we send a 6-digit code to the new address and it takes effect only after you enter the code. With Open tracking on, the Email sends screen also shows when the recipient opened the email; it is not always accurate, and you can turn it off in Settings.
A student under 18 gets the email through their contact person, if one has an email address. In Settings you choose whether the student, the contact person or both receive it, and you can override that per student when editing them. The same place switches it off for one student entirely: No automatic email.
Every email ends with an unsubscribe link. If the student uses it, they get no more automatic email, and you see that on their profile. A bouncing address is switched off too.
Limits: at most 40 emails a day and 500 a month, and the same template to the same student only once in 14 days. If a field has no data, the email always waits for your approval, never goes by itself.